Support

We are committed to providing you with a positive and seamless experience.

We strive to ensure that every interaction you have with us is smooth, efficient, and positive. Our team is dedicated to delivering exceptional service, addressing your needs promptly, and exceeding your expectations. Your satisfaction is our priority, and we continuously work to enhance your experience with us.

Works with iOS
Works with Android​
User Guides 
Works with Google Home
Works with Alexa
User Manuals

Your questions answered

FIRE.IT – Frequently Asked Questions (FAQ)

FIRE.IT is a smart fireplace platform that combines advanced home heating technology with app-controlled precision for effortless, cozy, and enjoyable indoor warmth.

Download the FIRE.IT App from the App Store or Google Play Store. Follow the in-app setup instructions to connect your FIRE.IT smart hubs via Wi-Fi or Bluetooth.

Yes! Once connected, you can monitor temperature, adjust settings, and receive real-time alerts from anywhere using the FIRE.IT.IT app.

You can purchase fireplace and accessories directly from our website or through authorized retailers listed on our Where to Buy page.

 

Absolutely! The app includes step-by-step instructions—making it perfect for both beginners and pros.

FIRE.IT works with most fireplaces on the market, whether your fireplace is old or new.

Please check the remote control compatibility section to ensure FIRE.IT works for you.